Summary of Privacy Statement
This policy covers how the Carlow Pre-Planning Report Service treats Personally Identifiable Information (“PII”) that is collected, stored and processed by the service. This service is used to create pre-planning reports for anyone in Carlow that is interested in learning how a site boundary may be regarded during a planning application process by Carlow County Council. Reports are delivered online, and a link to the report is delivered to the requestor by email after they submit the report form. Once an email is delivered (usually within a minute of a report being requested), the email address is deleted from the server.
Pin Point Alerts Ltd. operates this service on behalf of Carlow County Council and is the Data Controller and Data Processor. This Kilkenny-based company processes subscriber personal data, secures this personal data, and the various company policies that adheres to General Data Protection Regulation.
The following Personally Identifiable Information (“PII”) is gathered from website users that request reports:
1. Email Address
i. DELIVER REPORTS: Email addresses are used to deliver email reports to requestors that use the service.
2. IP address
Data Controller & Data Processor
Pin Point Alerts Ltd.
St. Kieran's College,
Co. Kilkenny, R95TP64
Note: While this service is provided to Carlow County Council by Pin Point Alerts Ltd., the Council is neither the data controlloer nor a data processor. The PII is limited to the report requestor's email address and IP address, and neither data item is visible to the Council at any time. Pin Point Alerts Ltd. is the only company that can access the PII.
The people that are given access to your personal information:
Pin Point Alerts Ltd is the sole owner of the service and application database. PII details are solely used for the purposes set out above. At no time is the service website or database made available to external 3rd parties, including Carlow County Council, nor is it foreseen to engage with external companies that can access the service or database at any time. If this policy changes then all subscribers will be notified in writing.
Data Security Statement, and the measures we have in place to protect your personal information:
We have put in place reasonable and appropriate physical, electronic, and managerial procedures to help safeguard information we collect through this service. However, you should know that no company, including Pin Point Alerts Ltd, can fully eliminate security risks associated with Personally Identifiable Information (PII).
Automatic Deletion of PII (i.e., email addresses) as a service
As per summary above, the report requestor's email address is deleted from the application server within a few moments of the report link being delivered by email. Therefore, the system does not store permanent records and there is no need to request email address removal.
Where does the Personally Identifiable Information (PII) database and backups reside?
All aspects of this service including databases and websites are hosted within the European Union. At no stage is PII stored for longer than is necessary; usually less than 5 minutes until repoerts are emailed. Backups are fully encrypted and stored securely in Ireland for a maximum period of 14 days before self-deleting. We are happy to share further information on our storage and security practices with our clients and subscribers at any time.
Questions and Complaints
If you believe Pin Point Alerts maintains your personal data (PII) incorrectly through this service then you may direct any enquiries or complaints concerning our Data Protection and GDPR compliance to firstname.lastname@example.org. We will respond within a maximum of 3 working days. If you want us to forcibly remove your PII details from this service (i.e. you are not able to use the unsubscribe options listed above) then it will take up to 7 working days. If we fail to respond within that time, or if our response does not address your concern, then please contact Pin Point Alerts Ltd directly at 01 2544363. It may be a case that your email did not arrive, and we want to ensure we deal with your request as soon as possible.